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Accessibility

All modern browsers allow you to change colours and font sizes.

We’ve tried to create a site which doesn’t get in the way when you change these settings.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • You can't modify the line height or spacing of text.
  • The site loses focus when using a keyboard to navigate guide pages.

Navigating the site without using a mouse

You can move between links using the 'Tab' key on the keyboard. To tab through the links in the opposite direction, key 'Shift+Tab'. Once a link is highlighted, key 'Enter' to follow the link.

Resizable text

There are a number of ways to change the text size in your browser, the easiest way is to follow these steps:

Chrome

  • hold down the ctrl key and press the + / – key

Safari

  • press Apple and the + / – key. To return the text to its original size, press Apple + 0

Firefox

  • select the ‘View’ menu
  • select Zoom
  • click on Zoom text only and then hold down the ctrl key and press the + key

It is also possible to increase or decrease the size of the text by holding down the ctrl key whilst using the scroll wheel on the mouse.

Internet Explorer

  • select the ‘View’ menu
  • select the ‘Text Size’ option from the menu
  • click on the text size you want to view

Microsoft Edge

  • select ‘settings’ from the menu
  • under ‘reading view font size’ select the font size you want

Colour scheme

You can set your web browser to ignore the colours that we have used on this website. You can ask your browser to use your own preferred colour scheme when viewing this site.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email webteam@lambeth.gov.uk.

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email webteam@lambeth.gov.uk or call 020 7926 1000.

It would be helpful if your email contained the following:

  • The URL(s)(web address) of the page(s) that you are having difficulties with.
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet.
  • If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari.
  • The nature of your disability, if any.
  • A description of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We can provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

If you'd like information published by Lambeth Council in large print, Braille, audio tape, in pictures and symbols, or in a community language please call 020 7926 1000.

Contact us using BSL sign language

You can contact us using British Sign Language (BSL). This service will connect you to an online professional BSL interpreter and you can tell them you are calling Lambeth council. Find out how to contact us using BSL sign language.

Technical information about this website’s accessibility

Lambeth Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this website

This website was last tested on 22 September 2020. We carried out the testing, with the help of accessibility testing software WAVE.

What we’re doing to improve accessibility

We have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.

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